EPickup Customer App (Package: com.customer.epickup) — Service Area: Tirupattur District, Tamil Nadu, India
This Privacy Policy explains how EPickup (“Company”, “we”, “us”) collects, uses, discloses, and protects your information when you use the EPickup Customer App and related websites (the “Services”). By using the Services, you consent to the practices described here. If you do not agree, please do not use the Services.
Contact: epickupofficial@gmail.com
Phone number (for OTP/login), Firebase authentication tokens, device identifiers, optional display name, optional email, optional profile photo.
Foreground: current location for pickup/delivery selection and tracking during active bookings. Background: location during active bookings only, to enable driver matching and customer tracking.
Pickup/delivery addresses, package details, booking timestamps/status, payment preference (Cash on Delivery), booking history, receipts/invoices.
Payment method selection (COD) and status. We do not store card/bank/UPI details.
Device/advertising ID, model, OS version, mobile/WiFi info, IP, app version/build.
In-app chat with drivers (temporary), push notification tokens, call metadata (if calling feature is used), support messages.
Profile photos (if uploaded) and package images (if uploaded), stored securely in Firebase Storage.
App usage patterns, feature interactions, session duration, crash/error logs, performance metrics (if analytics enabled).
Direct: Data you provide during signup, bookings, profile updates, and uploads.
Automatic: Location (with permissions), device/network data, app usage, diagnostics.
Third Parties: Firebase Authentication (phone verification), Google Maps (maps/geocoding), PhonePe (if used for payment workflow), Firebase Analytics (if enabled), Socket.IO backend for real-time updates.
Service delivery: Create/manage accounts, process bookings, match with drivers, provide real-time tracking, send booking/delivery updates.
Payments: Support COD selection and status tracking (no card/bank storage).
Communication: Notifications, in-app chat, support responses, important service updates.
Safety & fraud: Identity verification, abuse/fraud detection, platform security.
Improvement: Usage analysis, performance and reliability improvements.
Legal: Compliance with applicable laws and lawful requests.
Service providers: Firebase (auth, Firestore, Storage, Messaging, Analytics if enabled), Google Maps (maps/geocoding), backend hosting (Railway) including Socket.IO real-time services.
Drivers: Your name/phone, pickup and delivery details, and live location during active bookings to enable delivery.
Legal: Law enforcement or legal requests, or to protect rights, safety, and security.
Business transfers: In mergers/acquisitions, data may be transferred to the new entity.
We do not: Sell personal data or share location data for advertising.
Account: Kept while active; deleted within 30 days after deletion request.
Bookings: Records retained up to 7 years for accounting/tax; location data for active bookings deleted after 90 days.
Payments: COD preference retained with booking records; no card/bank data stored.
Chat: Temporary during active booking; removed within 30 days after completion.
Analytics: Aggregated up to 2 years; identifiers removed after ~90 days.
TLS/SSL in transit; industry-standard protections at rest; restricted access; logging; encrypted Firebase storage for media. You are responsible for securing your device and not sharing OTPs/tokens.
Access/Correct: View and update profile details and booking history in-app or via support.
Delete: Delete account in-app or email epickupofficial@gmail.com; processed within 30 days unless legally required to retain certain records.
Location: Manage permissions in device settings; core booking/tracking requires location.
Notifications: Manage push notification settings; you may opt out of promotional messages.
Analytics: Contact us to request disabling analytics where feasible.
The Service is not intended for users under 18. If we learn we collected data from a minor, we will delete it.
Data may be processed in India (primary) and via Firebase infrastructure, which can involve international transfers, subject to applicable laws.
We may use device identifiers and similar technologies for functionality and, if enabled, analytics. Third parties (e.g., Firebase Analytics, Google Maps) may also use identifiers to improve their services.
We may update this Policy. We will revise the “Last Updated” date and may notify you for significant changes. Continued use after changes means you accept the updated Policy.
Email: epickupofficial@gmail.com
Subject: Privacy Policy Inquiry
We align with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws.
If you are in the EU/EEA or another region with data rights, you may have rights such as access, correction, deletion, portability, objection, or restriction. To exercise these, contact epickupofficial@gmail.com.
Email epickupofficial@gmail.com with subject “Data Deletion Request” and include your phone number/account email and what you want deleted. We will process within 30 days, subject to legal retention needs.